Return Policy
Return Policy
Unveiling Confidence in Every Purchase
Welcome to CatCue, where the allure of our jewelry is matched only by our commitment to your satisfaction. Below, you'll find our Return Policy, designed to ensure that your experience with us is as captivating as the treasures you acquire.
1. Eligibility for Returns
We understand that sometimes a piece may not meet your expectations. CatCue allows returns within 30 days of the delivery date for eligible items. To be eligible, the item must be in its original condition, unworn, and accompanied by the original packaging.
2. Initiating a Return
To initiate a return, simply log in to your CatCue account and navigate to the Order History section. Select the order containing the item you wish to return, follow the prompts, and submit your return request. Our customer service team will guide you through the process.
3. Return Shipping
CatCue offers a convenient return process. Once your return request is approved, you will receive detailed instructions, including a return shipping label. Please securely package the item and affix the label to the package. Drop off the package at the designated shipping location, and we'll take care of the rest.
4. Refund Process
Upon receiving and inspecting your returned item, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and a restocking fee may apply for certain items.
5. Exchanges
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to availability, and our customer service team is available to assist with any questions you may have.
6. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions for returning the item, and a replacement or refund will be issued upon inspection.
7. Custom and Engraved Items
Please note that custom and engraved items are final sale and not eligible for return or exchange unless they are damaged or defective upon arrival.
8. Contact Us
If you have any questions or concerns regarding our Return Policy, please reach out to our customer service team through the information provided on our Contact Us page.
Thank you for choosing CatCue. We believe in the lasting beauty of our jewelry and want you to shop with confidence, knowing that your satisfaction is our priority.